Fini is an enterprise-grade AI support agent designed to revolutionize customer service interactions by resolving up to 70% of support queries autonomously. It seamlessly integrates with popular platforms such as Zendesk, Salesforce, and Intercom, allowing businesses to enhance their support systems without the need for extensive coding. With Fini, organizations can ensure their customers receive swift and accurate responses, while human agents are only involved when necessary, creating a streamlined support experience.
Fini's intelligent AI learns from each interaction, achieving an impressive 97% resolution accuracy by leveraging 360° customer insights. This capability not only reduces the workload for human agents but also improves customer satisfaction through quicker response times and consistent service quality. Use cases for Fini include boosting retention rates, predicting churn, and maximizing upsell opportunities through tailored customer interactions. For example, Lancey, a client of Fini, reported a 21% increase in paid conversions and a 24% improvement in user retention after implementing the service.
Specifications
Category
Writing Helper
Added Date
January 13, 2025
Pricing
Starter Tier:
- Basic features for small teams
- Up to 500 queries/month
- $19/month
Professional Tier:
- Advanced features for growing businesses
- Up to 2000 queries/month
- $49/month
Enterprise Tier:
- Custom solutions for large organizations
- Unlimited queries
- Custom pricing based on requirements